By taking advantage of a multi-channel approach, providing around-the-clock responses, and utilising a team of talented, multi-lingual agents, Caretime provides a top-tier customer support experience for any and all brands and businesses.
Find the most effective tools and metrics that suit your company’s needs.
We’re industry vets with an array of experienced individuals from all around the world.
Our international team is fluent in 16 spoken languages, including almost all the major languages spoken around the world.
Design & run your entire customer support solutions in one place without paying any additional management cost when outsourcing.
Ready-made onboarding checklists, templates, and workflows help customers get started with the product & service to deliver a personalized onboarding experience.
Scale one-to-many programs effortlessly without adding headcount. Never miss a customer stalled in onboarding or an unengaged stakeholder again.
Our team is versed in a variety of languages, and prepared to pick up the phone to any and all customers and clients.
Utilising one centralised email inbox, our team tackles email inbound just as swiftly and professionally as they would phone calls.
Advanced ticketing ensures users are responded to in the order they reach out, ensuring full transparency on waiting times, and a fair service for all.
AI bots and live chat ensure that your official support runs around the clock, 7 days a week, and at no extra charge whatsoever.
For more technical or difficult to solve issues, our team can browse a user’s screen alongside them to work through issues together.
Beyond standard channels such as email and phone, we ensure every base is covered via community management on your social channels.
Creation of a meticulous analysis of your clientele needs
Generation of a robust knowledge base, FAQ, call scripts, etc.
Formulation of a team of experienced and devoted agents best suited for you.
The support strategy is launched, and we're firing on all cylinders.